One word: HONEST.
I had a minor accident on my Camry right at the busiest moment of my life: The birth of a child. The front bumper was damaged, plus a bunch of other stuffs. There are more things to repair than the bumper. My car was in the workshop for less than a week right on the second day when my baby was born. I don't have a collision coverage... He quoted me a price that is affordable to me, and not giving me those extras (like all brand new parts) that you normally get when you have insurance. But there's simply no difference! The car drives like it used to be.... excellent workmanship! Too bad.... they don't do auto repair, just collision repair.