I went to Marcia for a 90 minute massage. She came in about 5-10 minutes before my appointment. She took a phone call then took me back. I used the restroom and met her back in the room at the time of my appointment. She ended 15 minutes early, which I realized while I was getting dressed.
I asked Marcia about it when I went to pay and she said that she checked the time when she went back and it was 10 til. Well, actually it was about 10 til when she walked in the door. She told me that she starts the clock from the time she takes customers back, regardless of whether they need to use the restroom or not. She said that she also accounts for dressing and undressing time. Another woman working said that she agreed with me and that Marcia did take me back at the set appointment time, so she took off $5. $5 from $125 is basically nothing. Based on the amount she charges: about $1.39 per minute, she should have given me a $20 discount.
The massage itself was great, but not getting my entire 90 minutes was a huge disappointment. I get about 3-4 massages per year, and I will not be going back to this establishment.