I believe the receptionists here could definitely improve on their communication skills and professionalism. As the first reviewer states above, they should not be making insulting judgments about people's ability to pay for services. Even if customers really cannot afford to pay, they do not deserve to be negatively judged. Likely I'm better educated than the receptionists/office personnel dealing with me, yet I was patronizingly treated like someone with zero healthcare savvy when I was actually exercising a smart choice by doing my best to avoid high emergency room costs for a non-urgent injury.
The receptionists should ask you how you plan to pay your medical charges ahead of time if you phone for an appointment to avoid unnecessary waiting and office delays. Also, they should ensure they do not share your private health and financial information with the entire waiting room. This outfit seems to provide a clear illustration of the failings of our for-profit health system.