December 27, 2012
My wife and I both took our vehicles here for the first time on Christmas Eve around 4pm. We were the only 2 vehicles in line and we were communicating via cellphone to pick the wash packages we would purchase. After a few minutes an older gentleman employee approached our vehicle and immediately was confrontational. He asked us what the problem was and why were we just sitting there. I kindly explained to him that the vehicle behind me (my wife) and I were together and were just deciding which package to select. Apparently he didn't understand that for some reason and continued to raise his voice and said that the woman behind me (again my wife) would probably like to get her car washed and that I shouldn't just sit there and block the lane. I explained to him once again that she was my wife (pointing to the car behind me) and said that we weren't blocking anyone as we were the only people in line. He kept up his nonsense mumbling and eventually walked away. He did not seem coherent at all. I found out after the fact that while my wife was pulling into the automated car wash that the same guy began to spray the vehicle and then started yelling and pounding with full force on her window, while very poorly trying to explain how to drive through the car wash (neutral, foot off brake) which were words he never used. He just yelled turn at her to turn her steering wheel and other things that didn't make sense. Eventually another employee had her roll down her window and explain the process to her. My wife had never been in one of the automated car washes before that pull the car with the conveyer. Also, since the old man was spraying the vehicle she could not see the sign to the left that said Neutral, foot off brake, etc... I know how these types work and remember not being able to see the sign because of the heavy spraying. The confrontational, incoherent man must have been in his 70's or older. Not sure if this was the owner an employee. Either way he needs to retire / be let go because you should NEVER treat customers this way. Our cars were cleaned well but customer service SUCKS! This guy was a complete A-hole to my wife and I and has no business being in the workforce. We will never go back again!