Knology Lawrence, KS email server handling emails being sent by users has been down since early this morning (sept 12, 2012). Also their "webmail" won't send either. Totally bent on this end. I can't imagine what businesses are doing with this!
I have been trying to get Knology to respond to a problem for a year. Their system does not recognize my phone number. This means I have to try 3 times and listen to a recording say it does not recognize my number, then I can request sales and have them transfer, wait on and listening to their recording about great service. If I could find an alternative I would switch today.
Unfortunately, I need to give a star rating because I can't give a lesser rating. I wish I could give a negative star rating. For several weeks, I have not been receiving all of my emails, having been notified of such by the senders. I call the phone number, only to be directed by "Automan" to input my phone number, for the purpose which has yet to be determined because after I finally do get to speak with a live individual, I am asked for my phone number. WHY? I already punched that in. For the umpteenth time, I explain frustratedly that I am not getting all of my emails. I am informed that the email is a free service of Knology, as if that is an explanation for why I am not receiving emails. I have heard so many excuses over the past few weeks, with the blame being placed on everybody but Knology, with the exception of the second to last time. They informed me their server was down and all of the emails were backed up. Hence, that is the reason I received an email 6 hours after it was sent. I have been told by the General Manager that no emails have been lost. Well, if they aren't lost, they have been permanently misplaced. I wish I had ISP options, but the only option in my area is a dish, which is equally unreliable. Here's a fervent hope that WOW will correct the abysmal service and cavalier attitude pervasive in Knology. It just p*sses me off that I have to pay for wholly substandard product and service. The only thing Knology has to offer over their competition is service; and I feel I have been serviced...in much the same way a bull services a heifer. And apparently, I am in the majority of people when I discuss Knology.
Tired of your sub par equipment for your so called "state of the industry video".
TiVo Premiere: the ideal choice for non Knology area cable subscribers.
Cable companies providing TiVo box Service:
Charter - offers TiVo Premiere box offered as rental
Comcast - offers TiVo Premiere box offered as rental
Comporium -offers TiVo Premiere box offered as rental
Grand Communications - offers TiVo Premiere box offered as rental $12.99 a month
Northland Communications - offers TiVo Premiere box offered as rental $13.95 a month
RCN - offers TiVo Premiere box offered as rental $12.95 a month
Sudden Link - offers TiVo Premiere box offered as rental $15-$17 a month
COX - Coming soon: TiVo Premiere box offered as rental
By the time Knology gets on board the current techs is another 10 years old.
There's really nothing good I can say about Knology, and I've been using them since before Knology purchased Sunflower Broadband. First of all, their internet services are absolutely TERRIBLE! Currently I'm paying $45 for 10 Mbps down and 512 kbps up, which is a joke. Their speeds and bandwidth "restrictions" have probably stayed the same since 1998. Unfortunately there aren't really any better options at this point in time for internet in Lawrence, but once Verizon FiOS (or a similar company) comes in I will be switching immediately. As for Knology's TV services, thankfully I made the switch to DirecTV about a week ago. Now I'm getting 30+ more channels (including HBO, Starz, Cinemax, Shotime) and 40+ more HD channels and a lot better picture quality for less than I was paying Knology (and that's after my 12 month introductory rates expire). Lastly, Knology's customer service is atrocious--especially since all of my calls are now directed to Atlanta. When I called to cancel my TV services I made it very clear that I wanted to cancel just my TV services and not my internet service. And what did I notice the next morning? My TV service was indeed off, but my internet service was shut off as well. When I called to fix this problem I was told that my internet was shut off (and could not be turned back on) because I owned $1200 for my HD-DVR equipment that I have yet to turn in--even though I had just canceled my TV service at 10 PM the night before. When I called my "customer service representative" on this she quickly changed her story and then proceeded to tell me that she couldn't figure out why my internet service was off but would forward it on to another department. Finally, after 7 hours and two more calls to the great state of Georgia, I was able to get my internet turned back on. Knology thinks we are stupid and that we won't realize the fact that they very rarely update their services (especially internet) but increase their fees. Avoid Knology at all costs if you can! And hope that their Lawrence monopoly on cable ends very, very soon.
Knology is an absolute joke. I have lived in Lawrence for 4 years, and have not once had a semester of even decent connection. Weekly, my internet dies and I continue week after week calling Knology, only to be told that they have nothing they can do. They are more expensive than any other provider I have ever used, yet gives me the worst service.
Needless to say, I was booing the loudest at Legends of the Phog when the Knology mascot was on the court. It's bad enough that knology screw me over with my internet, now they're trying to ruin KU basketball as well. I pray to never see a Knology mascot on the legendary Allen Fieldhouse court ever again.
My experience with Knology has been disappointing. When Knology brought out Sunflower Broadband, I was excited at the prospect of getting rid of their restrictive bandwidth caps. Instead, Knology has continued to use the existing caps. Not only have they kept these caps, but the data they use on their website to justify these caps (this data can be found at http://kansas.knology.com/bandwidth/) is from April 2007! At the time of writing this review, I pay $46.40 per month for the Silver Broadband plan, which has a bandwidth cap of 50 gigabytes per month. This week I will be switching to AT&T, which while at a slightly slower speed, does offer three times the bandwidth for half of the price.
I understand that Knology is also a cable provider, and so it has a vested interest in keeping its bandwidth caps relatively low so as not to allow many users to access streaming video content (Netflix, Hulu, etc.). This does not mean that consumers should allow the company to gouge them. I for one will be voting with my wallet when deciding what is acceptable from and Internet Service Provider, and I urge anyone reading this review to do the same.
Confused how they can have 1.5 stars when everyone's given them 1 star...am I to understand then that as more and more people give one star their rating will go up?
We called for service with our internet, because it keeps going in and out. The tech said, and I quote, "It's above my pay grade to know how to fix this... sorry". I about pulled my hair out! Then the company I work for had television service with them at a very good rate, and understandably so, but were recently told the price would be going up, if we kept the same package, 1500%! OR for less 60%!
AT&T here we come!
Wow. Knology sure welcomed me to Lawrence.
We purchased a home in Lawrence and are closing in 3 weeks. I tried to establish service this morning and was told that they can't do anything until the current owners of the home that we are buying cancel THEIR account with Knology-- I was told this by a customer service rep and by a supervisor. Nor can they put in a ticket for someone to call me until the current owners cancel their service.
So essentially, Knology is requiring me to take time out of my day to call them several times a week to see if the current owners have cancelled their service before they will even consider establishing an account for my family. I had no issues setting up electric, water, gas, and recycling services, but nope, Knology can't even take my information, because heaven forfend that we get cable service established before we close and move into town. Looks like I will be heading to AT&T for all of my internet and cable TV needs before even becoming a Knology customer. And I thought that Time Warner Cable was bad.
I didn't think things could get much worse after sunflower, but they did. Every month despite how early I pay the bill we have money that we owe for presumably "late fees". Our bill has gone up from $120 a month to $150 this month (October-April) . We did not change services or rent any movies. This is getting out of hand and we will be cancelling our service for AT&T this month. I'm sick of having to call the company monthly to figure out what these odd charges are and why they keep popping up. Sucks they couldn't do something good for the community either (lay offs).
I have not had to deal with the Knology customer service on my home internet or cable yet, but dealing with them for my company's business account has been an absolute nightmare! First you have to go through at least three selections to get the business services, but all those prompts still put you through to residential and they can't help you. The first time I called, no one was available to talk to me about upgrading my internet. They opened a ticket and said someone would call me back. I called again three hours later and got disconnected when they transferred me. The third time, I was told that my first ticket had been forwarded, but then closed for some unknown reason. She so nicely offered to open another ticket for me and informed me that it could be anywhere from four to twenty four hours before someone called me. Of course, now it's possible that I could wait 24 hours only to find out they closed the blasted ticket again. I wasn't aware until recently that when Knology bought out Sunflower, that they moved the customer service. The people I'm talking to are in South Dakota!! My favorite part is the recording you hear while on hold talks about how important customer service is to them. Now that this isn't a "hometown" company, I'm ready for some competition for them.