Definately the best auto shop, not only in Lawrence, in Kansas...and I have experienced quite a few over the years. We have been taking all our cars to Free State Auto now for five years. I have found their work to be high quality and affordable. The customer service is what makes this truly a special place. Don takes the time to get to know his customers. I'm not particularly knowledgeable about cars, so it's always reasssuring when Don says "I'll get it taken care of." He always finds the problem (and I've had quite a few), explains it to you, finds the most reasonable and afforable solution, and gets it done right the first time. It's kind of like having a family friend who is a top-notch mechanic. I highly recommend Free State Auto if you are looking for the place to have your car worked on in Lawrence.
Great shop! I can't say enough good things about Free State. Quick work, always friendly, upfront about costs, and Don, the manager, does a great job taking care of his customers. I have sent many of my friends and my girlfriend there and they are all also very happy with their service.
Free State Auto Works is the best auto shop in Lawrence. I highly recommend Don's work, he's fast, reliable, flexible, and reasonable. He doesn't try to up-sell nor does he sugarcoat, you get a fair diagnosis and a great checkup plan, plus he goes the extra mile for customers.
I commute to KC and my wife commutes Topeka each day, and he's a life saver as resource to make sure our cars stay in great shape for the drive. Highly recommended.
Easily the best auto shop i have ever been in. The customer service is unparalleled and they do a great job with your car. They will be my auto shop for life!
The real difference maker is Don. He is so nice and friendly and most of all HONEST.
The very best customer service I have ever had. Don is so nice & honest. He remembers my kids & always says hi to them or asks how they are doing. (I am only in there 2-3 times a year) The last time I was there he even did the work on my car. He even gave me directions & stopping points to check out for the road trip we are taking to Florida this winter. Don makes it feel less like I'm getting my car fixed & more like I'm going to see a friend.
All around good auto care. I take my Toyota 4Runner here for everything. They are always honest about the repair and are willing to take the time to explain it to you. Don the service manager makes the difference at this place.
I used to take my Toyota to Crown Automotive. They just want to get you in and out as fast as they can. They never took the time to talk to me about my vehicle...