where to start.....

• horrible customer service.
• Life insurance rates are ridiculously elevated.
• If you have a claim expect them to act like police rather than insurance agents.
• absolutely no follow-up with concerns

Their day doesn't start until after nine although they post office hours to be from 8-5. You will never be able to reach them in the morning. If you think you can stop by the office to take care of business in the morning you should make an appointment because nobody will surface until well after 9am.