Our 2 dogs just love this place and the staff seems to truly love the dogs! When we start pulling into the parking lot my dogs start going crazy and are so excited to run through the front door! The staff always greets us by name and are always very easy to work w/. They give us friendly reminders when we owe money and when our dogs vaccines are coming close to being due. They work hard to accomadate our larger dogs or hose them off if they got dirty. The building it self is old and isn't very big but it's never dirty (unless its muddy outside) and it never smells like your typical dog place. Seems like lately they have been making some changes and updates to the place too. My wifes favorite part is the electronic picture frames in the lobby. To us and our dogs it seems like all around good place.