fair

Reviews

Rating: 1

fair Discovery Furniture

I purchased a bedroom set, I was informed it would take 4- 5 weeks for delivery, It has been 8 weeks and nothing. I recived a call that they would deliver the furniture by a certain time, 2 hrs later nothing. I will never buy anything else from this store, and I would not recommends this store. Drive to NFM it takes usually less than 2 weeks, and if there are any issues they work with you and recompense you somehow. With Discovery furniture you are stuck.

Jwinter replies...

Thanks for your review, as it will help us improve our service. It is completely unacceptable that you had to deal with this experience and we sincerely apologize. We do our best to communicate the information we receive in regards to estimating the exact date of delivery on our merchandise. We make every effort to check availability of warehouse stock before letting you know the delivery timeline, occasionally our estimates are off due to popular products being oversold during a busy weekend, and suppliers not being able to keep up with production on certain collections. We strive to do our best to make things right and offer several options during these times such as reselection and refunds, but unfortunately things don't always go perfectly. We apologize again for your poor experience and appreciate your feedback.