I had problems cancelling like everyone else. I sent my certified letter to ABC Financial and 3 months later my card was still being charged. ABC Financial does not know what "customer service" means and I couldn't get a call back from Body Boutique mangers so I had to dispute the charges through my credit card company. Ridiculous! Plus the gym isn't all that great. It's really small and was always crowded when I went there. The problem is really the size of the place, though, and not the number of members. The cardio machines are crammed close together in an upstairs area and the weight machines are crammed in the little area next to the class area. When there were people waiting for the next class to start, they'd be standing around in the weights area getting in the way. Not really their fault, though, because there is literally nowhere else for them to go. Every time I'd see one of their ads on TV I'd be like NOOO!!!! No more people!! Plus, the classes are right out in the open with incredibly loud music and the instructors yelling all kinds of annoying things. WOOO!! OH YEAH!!! Could hear them over my iPod even at the loudest volume I could stand. The classes I wanted to take were always too late in the morning (after I had to be at work) or too early in the evening (before I got off work). Not 8-5 working woman friendly at all. Lawrence desperately needs a good gym! I'm tempted to go back to school at KU so I can use theirs.