Excellent customer service! I called after my washer went out and Cody came by the very next day. Within minutes he identified the problem and took the time to explain what repairs would be needed. Unfortunately, the repair was going to be quite expensive so Cody recommend replacing it instead. In the end, he didn't even charge for coming out! That's what I call service! It's nice to do business with a honest, local and customer driven business.
I posted the following review recently.
"Horrible experience! We ordered online and were given a 30-50 minute wait time. After waiting two hours and calling three times our food finally arrived cold. In addition, the portions were extremely small and the flavor was mediocre at best. Never again!"
I was surprised to receive a call from the owner the very next day apologizing for the experience and offering a free meal. While our overall experience was still poor I admire her attempt to fix it. It is not often that a business goes out of their way to achieve customer satisfaction. This simple step has increased my original one star rating to a five star rating.
By far the best Chinese food I have ever had in Lawrence! It's always fresh, hot and delicious. Their garlic pork, house special soup and crab ran-goons are amazing. I wish they would start delivering and open a full service restaurant!
I have attended multiple dinners here for bachelorette parties, birthdays, graduations, and just a night out with the husband. I have never had a positive experience. As stated by Edwin, in a previous review, they will not seat a party unless everyone is there. Every time we have gone, we have had a reservation, however we have never been seated on time. Usually the wait is over 30 minutes and once was an hour and a half! We've even had them seat a party without a reservation before us because we were missing one person that we knew would be late and planned to order for! In addition, all the food tastes the same whether it be salmon, chicken, steak, rice or vegetables. Definitely not worth the time or money!
Absolutely love the salmon and sushi! There is no where in or around Lawrence that compares. Occasionally the service is poor but the food makes up for it! I am a tough critic and this is the only restaurant that I have always been pleased with!
I just used Owens for the first time this week. I am very pleased with the service. The online ordering system was extremely quick and easy. I received a detailed email confirming both the order and the delivery. I would recommend them others. Thanks Owens!