Diva34

Reviews

Rating: 1

Diva34 First Med Family & Walk-in Care

I recently had a horrible experience at First Med. I felt that based on the fact that I didn't have any health insurance, I was judged and not treated like a patient that may have had insurance. Hart who is listed as an ARNP, treated me as if I was only there for some sort of pain medication, when all I really wanted was an antibiotic for my swollen glands. He didn't ask what was wrong with me, he just read it off the sheet and started off by asking me what I could afford. I had the means to pay for the visit and any tests, but he was very short and at first didn't listen.

Once I explained that I have chronic kidney stones and stated that I have been to a neurologist, he began to listen (kidney stones and swollen glans was the reason for my visit). He debated whether or not to give me any sort of antibiotic and then proceeded to tell me he would prescribe me something that may or may not help. Is this how First Med treats all their patients w/out insurance?

I have friends that go to First Med and have never had a bad experience. I am very upset and disappointed and don't think anyone should be treated that way.

David Dunlap replies...

My apologies to you. Please call our office manager, Sue, to discuss this matter privately. We will do our best to solve any problems in person, over the phone, or by email in the future. We need your help to create a better patient experience when you are not satisfied.

David Dunlap, Owner and Physician

camillia replies...

I agree about Mr. Hart, when I first went he treated me like a drug seeker until I told him about my past diagnosis and surgeries. He had me in tears ready to leave actually. I encourage you to see Dr. Dunlap, he is very nice and understanding. He is my primary now, but my husband has seen 2 Dr.s there who were also outstanding and understanding. Mr. Hart just needs to learn some sensitivity.