I recently asked my husband to make a quick run to this Burger King and he came home saying he wouldn't be going back. After placing his order, he waited in the drive-thru for probably 10 minutes before being told that they were out of the kind of pie he'd ordered. This sometimes happens, of course, but he was also told that he couldn't get a refund. Why? Because the manager wasn't there. Why this was a requirement I don't know, but considering the likeliness of someone needing a refund due to supply running out, cashier error, etc. why didn't they have a manager there? They instead gave my husband a different kind of dessert. I'm glad they at least did that much, but it seemed sort of odd to me and suffice it to say he wasn't very happy with them. The food itself was pretty good, at least.