July 22, 2012
Unfortunately, I need to give a star rating because I can't give a lesser rating. I wish I could give a negative star rating. For several weeks, I have not been receiving all of my emails, having been notified of such by the senders. I call the phone number, only to be directed by "Automan" to input my phone number, for the purpose which has yet to be determined because after I finally do get to speak with a live individual, I am asked for my phone number. WHY? I already punched that in. For the umpteenth time, I explain frustratedly that I am not getting all of my emails. I am informed that the email is a free service of Knology, as if that is an explanation for why I am not receiving emails. I have heard so many excuses over the past few weeks, with the blame being placed on everybody but Knology, with the exception of the second to last time. They informed me their server was down and all of the emails were backed up. Hence, that is the reason I received an email 6 hours after it was sent. I have been told by the General Manager that no emails have been lost. Well, if they aren't lost, they have been permanently misplaced. I wish I had ISP options, but the only option in my area is a dish, which is equally unreliable. Here's a fervent hope that WOW will correct the abysmal service and cavalier attitude pervasive in Knology. It just p*sses me off that I have to pay for wholly substandard product and service. The only thing Knology has to offer over their competition is service; and I feel I have been serviced...in much the same way a bull services a heifer. And apparently, I am in the majority of people when I discuss Knology.