May 14, 2012
In order to address the concerns voiced in the previous review and at the request of Doug Gaumer, President of Intrust, I met today with Doug to reconcile the previous activities which resulted in my harsh assessment of Intrust. I hold out hope that the issues have been addressed and that no future issues will rear up. At the very least, we have established a communication bridge. I highly recommend the establishment of an interchange with a ranking officer of whichever bank you choose. As Doug indicated, 'Really, customer service is what sets a good bank apart from others." At this point, I am willing to concede that issues could have been better handled on both sides. Let's see what the future holds.