December 7, 2011
During my interactions with Budget, I felt like I was in a very bad TV commercial. I reserved a truck online two weeks prior to my move from Lawrence to Oregon. When I arrived at Budget to pick up the truck, I asked to see the truck and its mileage prior to renting it. Since I was making a cross-country trek, I needed to know the truck was reliable. The clerk condescendingly said to me, "It's a perfectly fine truck, sir." I said that I understood that, but I was spending a lot of money on the truck (about $1,800) and going a long ways and I needed to see it. He took me out back and pointed to two small trucks, neither of which were the 24 footer I had reserved. It turns out the "perfectly fine truck" was nowhere to be found. The clerk called to get some answers, but instead he got his boss's voicemail. I waited for half an hour in the lobby without any answers or sympathy from the clerk. The other clerk on duty sat there cursing his management and said they had no idea what they have to go through on a daily basis. That left me wondering if they had any idea what I had to go through. Needless to say, I left for U-haul at 6th & Kasold. Luckily, they have a price match guarantee and they even gave me a 26 footer for my 24 foot Budget reservation. During the U-Haul transaction, the clerk from Budget called to let me know the truck was somewhere in Kansas City being "worked on" and it would "probably be ready" for me to pick up later in the day. I guess he thought I was supposed to drop everything on my schedule and wait around for a reservation I made two weeks ago. I wish I would have read the 5/13/11 review from "jane" below and not even bothered with Budget. I recommend staying away from Budget at all costs and going with a (relatively) reputable/reliable brand in U-Haul, Penske or others.