July 19, 2011
Do not take your vehicle to this place. I called to make an appointment was told to bring my vehicle in on Wednesday and they would call after they looked it over. Wednesday, I dropped the car off at 8am. By 4:30pm, I hadn't heard anything, I called the shop. They hadn't even looked at it, claimed they were really busy. I said, but I had an appointment, I was on the books. I picked up my car. Took it back to them Thursday morning. By Friday morning, we heard they would work on the repairs and it should be done by Tuesday, latest Wednesday. Tuesday came and went. Wednesday, I called they claimed the part came in late and they would have it done by Thursday mid morning. Thursday evening 5pm, I called, the vehicle still wasn't done. Friday after 5 I picked up my car. Took it to my regular licensed mechanic (Mass Street Auto.) he said after reviewing their receipt, it doesn't look like the repairs THEY MADE were DONE propoerly, it's still not fixed. I should also mention they wanted me to replace all brakes, rotors and pads on top of the ABS system. Mass Street said that wasn't necessary until the original problem was fixed. Clearly they have liars and poor spellers working there. Of course, it is a family business. Reading my receipt is like reading a kindergartener's attempt at spelling. They over charged me, based on my insurance/warranty plan; lied, and clearly didn't repair the vehicle. I'm a long time Lawrence resident and have never encountered such unscrupoluous business activity when dealing with auto mechanics. DO NOT TAKE YOUR VEHICLE OR EVEN YOUR TRICYCLE TO THEM!! GO to MASS STREET AUTO MUCH BETTER HONEST SERVICE!