Rating: 1

June 18, 2011

We were in a pinch and called up Adorable Animal Designs because the summer heat had approached quickly for our dogs and we couldn't get in quick enough to some of the places we've gone in the past. Getting our dogs in was also 'no problem,' but customer service and the finished product not so great, which of course lets us know why getting them in was 'no problem'. One star doesn't even cut it. I recommend spending your money elsewhere, like Pawsh Wash or K-9 Kuts in Baldwin. Our dogs look horrible, granted they were a mess to begin with but they've been much worse and have come out looking actually normal at other local groomers.

Priding themselves on hand scissoring is just wonderful, especially when they didn't even try to keep any of our Shih Tzu's facial hair. It's gone, all of it, despite instructions to leave facial hair as long as they could on all 3 dogs we brought to them.

Note: we did call to discuss our upset and to let them know that we wouldn't be coming back and they were argumentative and said, "that's fine," to end the conversation. We did question them about why they ended up cutting as much hair from the faces as they did, and they just had excuse after excuse. Again, we've gone elsewhere and they've taken the time to work with their faces, and not just cut it off. "Awesome" customer service and good job trying to ease the customer's stress.

Trust us, go elsewhere. We now have 3 dogs that look horrible, don't take your chances.