I have never ordered from Fat Freddys and was going to until i read this page... now i know not every order is going to be bad and there are some good reviews. a few negative reviews would not be enough for me not to order from a restaurant....however, Fred's comments to his customers is what makes me not want to every order from there. incredibly rude! as a local business owner i can not ever imagine talking to a customer that way - whether you thought they were right or wrong. you just dont treat people that way.
the comment that kills me is when he said " Why are you publicly trying to ruin my business?" to a person who was plainly giving a review of the "bad" food they got. its a free country and anyone is entitle to leave a review - good or bad. doesnt mean they are trying to ruin your life.
Last week, I would have given Fat Freddy's a glowing review. However my experience a few days ago has completely changed my view of this restaurant that I am accustomed to ordering from at least once a week.
I ordered online for the first time, and since I live in Meadowbrook, the online system told me to enter my nearest intersection instead of my address, as it could not locate me. This is a common problem for Meadowbrook residents, even when I call the restaurant instead of ordering online. I figured Freddy's would call me and verify my location, like they have to do every time I order (which is no problem for me, I understand I chose to live in a place that seems to be invisible to mapquest, googlemaps, and any other address verification system).
After forty-five minutes, I had not received my cheesy fries, so I called up to the store to make sure that they had received my order. They told me they had my order, and the driver was leaving now. I said thank you, hung up, and another forty five minutes passed. I called up to the store again, politely asked if I could get a refund, as it was now an hour and a half of waiting, and I was sure my fries were now cold. I received Fred on the phone, who proceeded to scream at me, tell me I could not work a computer, I gave him the incorrect address, and that it was not his fault. He wouldn't even let me talk to him, and when I asked if he could stop interrupting me, he hung up. I called back to the store again, asked for Fred again, and tried to ask why he didn't give me a call to verify my address. He said it was standard procedure to call, and when I told him I hadn't yet received a phone call, he told me he was cancelling my order and hung up on me yet again. At this point, I decided to speak to him in person since he would not talk to me over the phone, or give me food, or my money back. When I arrived at the store, the man at the front told me his manager had left and would not be back.
I finally got them to make my food since I was already at the store. I took my fries and left, but I'm sorry, Fred, you've permanently lost my business for your ridiculously unprofessional actions. What I find interesting, is that on this page, Fred has responded to some people asking why they never called the store to allow him to fix their order. Having done this, and having been verbally abused, I now see that Fred is clearly a liar and a terrible business manager. Order at your own risk, he will ruin your night, tell you that you are stupid, that nothing is his fault, and not face any additional questions you may have. I used to be in love with you Fred, but now we are breaking up.
EDIT: After reading additional comments, I realized that Fred used to run Gumby's too. I used to order from Gumby's religiously as well until the manager screamed in my face that my coupon did not exist, ripped it up, and threw it in my face. I can only assume Fred is this person.
Has anyone else noticed that Lawrence has an unfairly negative bias toward any business on review websites? Yelp is full of misinformation and ignorant slamming of great eateries too. This is my favorite pizza place in the Kansas City area. D'Bronx on 39th in KC has some pretty great pizza, but the standards they offer do little to push the envelope. Freddy's mexican pizza comes with sour cream, delicious pico de gallo, romaine lettuce (none of that iceberg BS) and fresh tomatoes. I'm not sure where they get their tomatoes, but the tomato's I got with my mexican pizza were way better than the organic tomatoes I buy at Hyvee. This is clearly NOT a pizza place that cuts corners. Internet trolls be damned.
i moved to lawrence about five or six months ago and i order from fat freddy's at least once a week. it used to be amazing and it's still the only place i'll order delivery from. the people who work there are very courteous and the food usually arrives within an hour. however, in the last couple of months the quality of the food has just gone down the drain - lots of cold, rubbery sandwiches, missing items, and soggy appetizers. they still have the best pizza in town but the main reason i love them is because of the variety of their menu and almost everything else on the menu has been sucking lately! please bring back the hot, tasty deliciousness fat freddy's is known for.
I love Fat Freddys Pizza! I give props to Fred for building a company out of the ashes that was Gumbys pizza.. They have great food and friendly employees. I think this place is gonna be a staple of Lawrence someday.
Really disappointed. My food arrived about an hour and a half after I ordered it. All of the boxes were obviously smashed tightly into something, which was confusing because two of them were in a plastic bag to the side. The curly fries had obviously been packed and then sat in a car for probably 45 minutes, were cold, chewy and wet from the cooked condensation. The wings were fine, disappointed in the quality, but they were cheap and the sauce masked all gross things. The pizza, lets talk about that. I ordered cream cheese as a topping, expecting cream cheese spread over the pizza in a uniform general manner. Nope. I received about 3 huge globs of cream cheese on a pizza. Topped off with more cheese. So some one really made the conscious decision that that was a good idea. The pizza arrived, and half of the pizza had slid down and folded on top of its self, so that was gross. The cream cheese did allow its self to spread out more evenly that way. All in all, it was a pretty tragic experience. We were ready to eat delicious hot, fresh food, and instead received a box of ok pizza, poorly topped, and cold ruined fries. Not worth the money I spent.
Ordered a large pepperoni, got an uncut slab of crust with no sauce and almost no cheese on it.
Sent it back and got a new pizza, which was better, but about what you'd expect from the place that used to be Gumby's.