This is a great place to relax with a wonderful cup of coffee. The baristas know their business here. I especially like the fact that people aren't talking on their cell phones while in the shop. It's so nice to not have to listen to everyone's annoying phone conversations. You can actually have a normal conversation with someone or get some work done on your laptop. The staff is very friendly and certainly customer service oriented. Z's is my favorite place in Lawrence for a cup of joe.
The baristas are always so friendly and know my drink and my name. They are quite thoughtful when it comes to customer service. Even under new ownership, it's the same Z's I love. When I want to go in a group I like this location best as it is so much bigger than the tiny downtown store (tiny in size not in excellence). I'm usually able to get a table and play some card games with my friends or just talk. The drive thru service is fantastic here. Whether I am in a hurry to KC or just need to swing through they never let me down. Fast and friendly!!!! I will continue dipping by both stores for sure !!!!!
Always such great drive-thru service! I go here when I need my fix and am on my way outta town! Always such sweet faces at the window! So glad that even when I am not on Mass I can still get my favorite drinks in town. I also like that this shop is so big and open! There is so much seating inside and I can go in a large group. The manager is so kind and always laughing. Such a positive place to get your day started! Thanks Z's you rock.
I had horrible customer service here plus my drink was made poorly. I normally don't comment on these things but this is one place that deserves zero stars. There are many other great coffee shops in town who appreciate their customers and make great drinks!