Randy is the only one I call when I have a drain issue. He was the guy my landlord called to clean out tree roots when I was renting a house over 15 years ago. Today Randy went above and beyond to help me clean a bad clog in an underground sump pump drain. He helped me dig up the pipe when it could not be cleared and then cut the pipe to find the issue. When he got the clog cleared, he helped me repair the line with a coupler he happened to have on the truck. No need for me to go to the hardware store! Knowledgeable, fast, friendly, hard-working, and fairly priced.
I've had Randy out twice in the last two months: once for root infiltration on my sewage pipe and, more recently, for a badly clogged kitchen drain.
Each time he's been very accommodating on the schedule and fixed my problem(s) in quick and professional manner. Pronto-Rooters prices for the root clearing came out to be less than half of what I paid for Roto-Rooter to do the same thing less than three years earlier (I have a very long main sewage line coming out from my house... approx. 150 and rotorooter charged extra after 100). I can't recommend Pronto-Rooter enough.