The therapist are for the most part are just out of school and are not very well trained or experienced.
the billing is also ridiculous. if you freeze your account they won't let you access massages that you have already paid for through their automatic billing method. They made up this ridiculous rule and they could easily fix this just by changing their rules. Their rules are completely in their favor and against the consumer. Just google "massage envy law suit".
Find someone who works for themselves not a franchise, they will be much better at their job and the billing will be straight forward.
Bought two certificates for my wife. She's been both times and really enjoys taking some time for her. I really enjoy that she is more relaxed after her visit. We both benefit from Massage Envy! The people are easy to work with and very helpful scheduling a time.