I traded here for a long time and enjoyed the "home town" atmosphere. J.D., the service manager was great. Then, they did a huge expansion to "upgrade" their facilities, J.D. left, and things changed for the worse.
It seems that every time I have my car worked on I receive a list of "needed" maintenance such as alignment, brakes, struts, tire rotation, etc. Once I was told I should have my timing belt replaced, but guess what...my car doesn't have a timing belt.
The icing on the cake, and the reason I won't trade there any more, is the $2700 estimate to fix an upper oil pan leak. I was told the price was so high because the engine had to be removed. I took my car to Bob's Automotive in North Lawrence where it was fixed for $700.
It seems that Laird Noller Hyundai is trying to pay for that "upgrade" all at once.
Their service department is terrible! They give me problems every time I go in. They always try to "upsell" services or repairs you don't need. If it is a major repair, plan on not having your vehicle the time or day they say they will have it done. It has gotten to the point that I will never buy another vehicle from this dealer. There are plenty of friendly and helpful people that would love to have my business.