After a very bad experience with another roofer (McLaughlin Roofing) we chose KSR under the new management of Aaron Brooks to work with our structural engineers to repair the damage. We couldn't have been happier with the expertise and enthusiasm Aaron and his crew brought to our home. Their work was impeccable from start to finish. Beware of roofing companies who offer bonus incentives to crews who then finish the job too quickly. In haste, big mistakes are made. This is not the case with KSR. Aaron's crew works hard but with consistent precision. We rest easy knowing this time the job was done right and highly recommend KSR to anyone who needs roofing services.
What a fantastic experience! I am not sure about others previous experiences, but since the new ownership of KSR they are doing a excellent job. Aaron from KSR was so informative and detailed about how the job would be done. They were very competitive with the other bids we received. I chose KSR due to the customer service, the detailed explanation of what was needed and how they said they would complete the job from top to bottom. None of the other roofing companies explained and showed me the barren area that was of urgent concern that could cause leaks with the heavy rains to come the following week. He fit us in their busy schedule just to repair it for us before the rainstorm. We have a wood roof that is 15 yrs old. Many companies said they could or couldn't do repairs and some were trying to sell us a new roof. Without me telling KSR about the others, he stated right off that I could do repairs and I should not need a new roof for at least 3-5 yrs. He stated if someone had suggested I needed a new roof, they were just trying to sell me something that I did not need at this point. They were honest, efficient, detailed and had great customer service...guaranteed the work too! This was the best experience I have ever had with a roofing company!
We had the roof of our house done this spring (2013) by KSR Roofing. Being a first time homeowner, I was worried about getting ripped off, either by price or poor quality of work. Aaron from KSR Roofing and the office staff really helped to alleviate those concerns by their professionalism and "small town feel". They answered any questions I had and educated me on things to look for, what was wrong with the roof, what they are going to do to make it better than before, etc.
They were priced around the same as bids from other roofers we had, but it was the customer service that made them our first choice. I am glad that we did that and I will recommend KSR Roofing to everyone I know when the time comes for them to get a new roof.
KSR roofing did a great job on our roof last month! The bid was very competitive and they were able to schedule the work quickly and were done in two days. The crew was polite, efficient and tidy. They took care not to mess up any of our landscaping or planting beds and they kept the jobsite very clean. Mike himself came back to install the solar fan vents that I wanted. Overall our experience was great and pleasant! Would highly recommend!
I have had a very mixed experience with KSR and cannot recommend them. They put on a roof but left parts of the gutter guard off. The roof leaked multiple times. After repeated calls I had another roofer look at it. The photos clearly show parts were not put on with the new roof. I called the owner and have the photos still. Never agreed to take any responsiblity for the missing parts of the roof. Of course I had to have the ceiling fixed as well. Now a home inspector has indicated that the shingle company specification calls for roof vents. When the new roof was put on and bid for that was never recommended. Again a call to the company and again a statement of no responsibility. Small claims court it is with the photos and documentation. How sad to see this type of service.
I would not recommend KSR Roofing.
They replaced the roof on my home in August 2010 and in the past 5 months we have had to have them out to replace fallen shingles and examine leaks four separate times. Attempting to contact them to evaluate and fix the problems is a headache as they have not returned phone calls or responded to our numerous requests for service.
I have never been more frustrated in dealing with a local business. The workmanship is poor and the customer service is even worse.
KSR Roofing has replaced three roofs for my family. Our experience was excellent. I am an insurance agent and have referred KSR to my clients with confidence. I highly recommend KSR Roofing for all your roofing needs, whether it be repair or replacing a roof.
KSR Roofing exhibits phenomenal customer service to all of its clients. Customer satisfaction has always been and still is their motto. KSR signs all over town speaks to its success of being the #1 most recommended roofing company in town. Mike believes in giving back to the community in which he lives in. He supported Douglas County Senior Services at their annual fundraiser and stepped up to the plate when Leadership Lawrence Development Committee were in need of material sponsors. I have used KSR roofing and recommend it to all my friends, family, co-workers and clientele; simply because they do what they say they are going to do and that equals CUSTOMER SATISFACTION. Thank you KSR for a job well done!
KSR Roofing has always taken care of my roofing needs... it is no accident that you see their signs in yards all over town. When my clients ask me to recommend a roofing company they implicitly trust me... they just call who I recommend and tell them to handle it. I know KSR will do the job right.