I went in for an eyebrow wax on 09/17/16 and asked for my brows to be cleaned up at the bottom and I want my natural arch. What does the stylist do? Practically shave my entire eyebrow off! Arch was gone and they are so thin that I have contemplated crying. They are horrific. I should have stuck with Sue she is professional and listens to the clients needs. I am so disappointed.