Rating: 2

yoornotmee Fix Salon

I will never go back!

I've had one cut that I loved, one cut that I hated, and this time I didn't even get a cut!

The stylist was 35 minutes behind and took a smoke break. I finally left because I was pressed for time and there was no way that there was enough time to get my hair done. The customer service was poor. The two times I have gotten my hair cut there the stylist reeked of cigarettes, which was disgusting. Now I'm in the market for a clean-smelling stylist who can keep appointments and has good customer service.

TheFixSalon replies...

I sincerely apologize for the extremely poor customer service you received. I had repeated conversations with two of our employees regarding both of these issues, and unfortunately they would not change their behavior. Neither of them are with this salon any longer. We strive to offer professional service that allows each guest to know how much we appreciate the fact that they visit our salon. I would be pleased to offer you a free haircut so that you can visit with one of our other stylists, and promise you will have a satisfactory experience.

Rating: 4

ecm5119 Fix Salon

I decided to try out this salon based on their Lawrence GiveBack status. I went and despite the stylist being a little late, I was impressed. Everyone loved the cut and color. It was a little more than I was used to paying, but the GiveBack aspect made it worth it.