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Five 21 Restaurant at The Oread

Rating: 2

SDC Five 21 Restaurant at The Oread

Our group of 8 had a reservation and were seated very quickly. Our server was great at first, then seemed to be more and more distracted and short as our visit went on. I believe he was working the bar and was getting busy there. One order was wrong, but he never checked in to see how our food was after it was delivered by a food runner. Also, our 'freshly baked' desserts were anything but. Not a completely disappointing meal, but for the price we won't be going back.

Aparna Kumar replies...

Dear SDC,

We are very sorry for you experience at Five 21. Customer service is a value of ours, and we hold meetings with our servers to make sure every guest gets the best service. Since your visit we have added new dishes to our menu, and hope to see you back.

Best,
Aparna
Marketing Manager

Rating: 1

HudsonOES Five 21 Restaurant at The Oread

My family of 5 had reservations for the 2011 Thanksgiving Buffet. Took over 15 minutes to be seated as table was not ready. Quite surprised to see plenty of available tables when finally seated. All hot food was COLD and salads were WARM. Told waitress and she asked me if I wanted the manager told. Of course, I said yes. No one returned to the buffet line after the first time. The lack of temperature to the food made us wonder if it would have passed health inspections. The buffet was extremely disappointing for the price! When the check arrived I asked if my concerns had been shared with the manager. I was told they were and then asked if I would like to see if the bill could be adjusted. The manager did not charge us for the drinks! Thank you Five 21 for such a disappointing $114 Thanksgiving meal. Obviously, we will not return.

Rating: 5

ihateyou Five 21 Restaurant at The Oread

Great food, and great wait staff!