Do not purchase any Whirlpool appliances from them!
Actually, after purchasing a Refrigerator in 2009, a dishwasher in 2010, a washer and dryer in 2011. I believe that I am now done with Factory Direct.
When our dryer was only 2 years old (last year) we had to have service on the unit because it died.. Rather than replacing the part that was needed, the "tech" just straightened out a wire, and charged us $120.00 (this is in a 2 year old $320.00 dryer).
Now, 1 year later the same thing is happening again. Rather than paying Factory Direct $120.00 or more every year to service the unit they sold me. I will go to Home Depot (I hate to say it) and buy a dryer from them.
I had a wonderful experience at Factory Direct! I bought a Samsung top load washer and dryer for a great price. I absolutely love my washer and dryer! The delivery also went smoothly. What I like a lot about this appliance store is that you get a more personal experience working one on one with a salesperson which I feel like you don't get at many other stores that sell appliances. Overall really great prices and informative staff! They'll definitely be getting my business in the future.
I had a new washer and dryer delivered and upon delivery the washer was BROKEN. I called to see if they could replace it or give me my money back and all they did was direct me to the manufacturer, very unapologetically, even though I was delivered a BROKEN washing machine. I will never use them again and would ask everyone to be very weary of buying appliances from them.
Very helpful and very friendly. I bought a Samsung washer and dryer and they had the best price in town by 200 dollars. They delivered it 2 days later and the delivery guys were great. They set them up and tested them out to make sure they worked properly. Very happy with my purchase.
Very helpful but they need to fire their incompetent employees!! I ordered a GE microwave through them. This specific model MSRP is $249 on the GE website, and Sears sells them for $199. Factory Direct sold it to me for $169 and told me it will be ready for pickup in 6 days. On the seventh day, when I called they said this particular model was back-ordered from GE and that I'll have to call back the next day to get more information!! I went into the store the next day and found out that the item was Not back-ordered and they can order it for me. So, basically someone at Factory Direct messed up and did not place the order at all! I asked them to order it and not mess up again. They promised they will take prompt action and that the microwave will be ready for pick on the following Thursday/Friday. Then on Friday they called me and said that the delivery guys messed up, the microwave was still at their Lenexa warehouse and I have to wait till Monday to get it!! Finally, after waiting for 3 weeks and FDA messing up twice I got my microwave.
Verdict: Good prices, good customer service, INCOMPETENT employees working in the ordering department and the warehouse. If you order something, be prepared to wait for a LONG time to receive your item if it is not in stock.