I just bought a Bosch dishwasher and had it installed. I just love it. Both the sales person and the installers were great. I checked all the competition around town and they had the best prices by far and they also had the best selection of appliances than any other store. Thats why I keep going back.
Do not purchase any Whirlpool appliances from them!
Actually, after purchasing a Refrigerator in 2009, a dishwasher in 2010, a washer and dryer in 2011. I believe that I am now done with Factory Direct.
When our dryer was only 2 years old (last year) we had to have service on the unit because it died.. Rather than replacing the part that was needed, the "tech" just straightened out a wire, and charged us $120.00 (this is in a 2 year old $320.00 dryer).
Now, 1 year later the same thing is happening again. Rather than paying Factory Direct $120.00 or more every year to service the unit they sold me. I will go to Home Depot (I hate to say it) and buy a dryer from them.
I had a wonderful experience at Factory Direct! I bought a Samsung top load washer and dryer for a great price. I absolutely love my washer and dryer! The delivery also went smoothly. What I like a lot about this appliance store is that you get a more personal experience working one on one with a salesperson which I feel like you don't get at many other stores that sell appliances. Overall really great prices and informative staff! They'll definitely be getting my business in the future.
I had a new washer and dryer delivered and upon delivery the washer was BROKEN. I called to see if they could replace it or give me my money back and all they did was direct me to the manufacturer, very unapologetically, even though I was delivered a BROKEN washing machine. I will never use them again and would ask everyone to be very weary of buying appliances from them.
Very helpful but they need to fire their incompetent employees!! I ordered a GE microwave through them. This specific model MSRP is $249 on the GE website, and Sears sells them for $199. Factory Direct sold it to me for $169 and told me it will be ready for pickup in 6 days. On the seventh day, when I called they said this particular model was back-ordered from GE and that I'll have to call back the next day to get more information!! I went into the store the next day and found out that the item was Not back-ordered and they can order it for me. So, basically someone at Factory Direct messed up and did not place the order at all! I asked them to order it and not mess up again. They promised they will take prompt action and that the microwave will be ready for pick on the following Thursday/Friday. Then on Friday they called me and said that the delivery guys messed up, the microwave was still at their Lenexa warehouse and I have to wait till Monday to get it!! Finally, after waiting for 3 weeks and FDA messing up twice I got my microwave.
Verdict: Good prices, good customer service, INCOMPETENT employees working in the ordering department and the warehouse. If you order something, be prepared to wait for a LONG time to receive your item if it is not in stock.