Everything will seem great during first Critter Control visit (w/ required up-front payment for job!). However, after initial monitoring for critters, expect one or two no-shows from the fast-talking, friendly Lawrence rep who is already on to the next job without attending to your (previously agreed upon) basic maintenance. Took time off from my job twice to no avail. POOR service. I will instead hire a regular handyman who needs a job and gains an extra-extra-grateful customer.