Although I usually enjoy going, I feel like there's definitely inconsistent quality of the food. Sometimes I go and the wings are great, other times I go and they're cold and hardly sauced. It's pretty hit or miss, and the last couple of times I've gone have been more miss than hit. Unless I'm craving wings, I generally avoid BWW just because I don't want to pay $20 for dry, tasteless wings that are the size of my thumb. I know the new ordering system for wings is supposed to remedy that, but the past three times I've gone and ordered under the new system, the quality has been even worse.
I have resorted to carry-out because I can't put up with the horrible service. I have seriously only had one good server (wish I remembered her name to give her some credit). Most of the time the server will drop off food and that's it, no drink refills, I usually have to hunt someone down to get my check, etc. Managers need to stop hiring pretty girls who flirt for tips and get some real servers who can do their job.
Also, they can't even get carryout right. Last night I waited at the counter for ten minutes while the herd of servers bumbled around not offering any help. I purchased a bottle of sauce with the wings, which the cashier neglected to put in the bag. Good thing I didn't trust them and double checked. Gotta love those wings though.
Choose this place over others because when we called to find out about coverage on the NFL games we were told that they would cover the NFL games until all games were over. There was also a sign on the door stating that the football games would be covered in their entirety. Well imagine the surprise when at the end of the third quarter they switched to the UFC fights. Spoke to 2 managers and both said they needed to cater to everyone. About 30 football fans cleared out. Guess they don't really mean what they say and post. Both managers shrugged their shoulders and said sorry. Didn't quite feel that they really meant it. So, my advice is if you are wanting to watch NFL, you might want to consider somewhere other than here. BTW, we spent close to $200.00, that really didn't seem to concern them either. That will be the last money spent there.