I have ate here several times but never did a take out so I tried it tonight and what a joke. First would not take my credit card over the phone so I could have someone else pick up my food order. I have used my credit card at several other BWs all over the country. Second the girl taking the phone order was preoccupied with everything else around her. Ordered wings extra wet two blue cheese and two sauces with cheese curds. When my food was given to me by the person picking it up the order was wrong. They cooked my wings in a rub not sauce. Gave me no blue cheese and no extra sauce and the box was marked extra wet they gave me extra rub. Called back and talked to General Manager Greg he was very condescending and wanted to argue with me. He asked me what I wanted and I told him and he wanted to barter. He asked me again what I wanted and again I told him, again and he wanted to barter. He asked me three times. He could have made this a 5 min conversation but stretched it out about 20 min I do not see how this man is in the position whith the lack of customer service skills he has. After twenty min he gave me what I asked for he could have done it 20 min ago. GREG I want to make sure I spell your name correct since you spelled it to me six times during our conversation. After this ordeal I am not sure I want to eat there anymore in or out. GREG I pulled my credit card statements from the last two months of what I spent at your restaurant by my self and taking clients out to lunch or dinner GREG its $507.69 plus 18% tip to your servers. I hope your 20 min of being the big guy in charge was worth the cost of loosing a $500 plus customer. Something tells me corporate wont like this I am sure they owe a bunch on the new building. GREG hope it was worth it.
Although I usually enjoy going, I feel like there's definitely inconsistent quality of the food. Sometimes I go and the wings are great, other times I go and they're cold and hardly sauced. It's pretty hit or miss, and the last couple of times I've gone have been more miss than hit. Unless I'm craving wings, I generally avoid BWW just because I don't want to pay $20 for dry, tasteless wings that are the size of my thumb. I know the new ordering system for wings is supposed to remedy that, but the past three times I've gone and ordered under the new system, the quality has been even worse.
I have resorted to carry-out because I can't put up with the horrible service. I have seriously only had one good server. Most of the time the server will drop off food and that's it, no drink refills, I usually have to hunt someone down to get my check, etc. Managers need to stop hiring pretty girls who flirt for tips and get some real servers who can do their job. When done right, their wings are awesome though. I've noticed a significant decrease in size though over the years.
Choose this place over others because when we called to find out about coverage on the NFL games we were told that they would cover the NFL games until all games were over. There was also a sign on the door stating that the football games would be covered in their entirety. Well imagine the surprise when at the end of the third quarter they switched to the UFC fights. Spoke to 2 managers and both said they needed to cater to everyone. About 30 football fans cleared out. Guess they don't really mean what they say and post. Both managers shrugged their shoulders and said sorry. Didn't quite feel that they really meant it. So, my advice is if you are wanting to watch NFL, you might want to consider somewhere other than here. BTW, we spent close to $200.00, that really didn't seem to concern them either. That will be the last money spent there.