A-1 Automotive 785-842-0865

837 Pennsylvania Street, Lawrence, KS 66044 Opens Wednesday at 8 a.m.

Rating: 3 out of 5 2 ratings. 2 user reviews. 2 reviews

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  • Phone: 785-842-0865

This business appears in: Automotive, Auto Repairs & Service

Reviews

Rating: 1

llg123 A-1 Automotive

It took months for them to complete repairs. The repairs to my transmission failed in a month. It took them 6 weeks to complete the repairs on my vehicle for the second time. Then, the repairs failed after 20 hours. After 3 weeks of waiting for further repairs, I gave up and retrieved my vehicle. At one point, I was unable to reach anyone by phone for days on end. He refused to give me a timeline, and even yelled and cussed at me at one point for asking. My vehicle sat in his lot untouched for over a month. I called another time and no one seemed to know that my vehicle was even there to be repaired. THEY BROKE MY RUNNING BOARD AND DENIED IT. These guys just honestly don’t care. They are unprofessional, rude, and probably the worst mechanics in Lawrence in terms of performance. In all, I think Tim (the owner) gave me 10-15 excuses for why he couldn’t complete any repairs in a reasonable timeline. This place is a joke, go anywhere else.

Rating: 5

Shanels A-1 Automotive

Awesome service. We are from out of state and were visiting our daughter. Her car was having problems starting. We had no idea who to call as it was the Friday after Thanksgiving. We called this shop and dropped off the car. We were expecting to have to wait a few days; however, they ran a few tests and determined the car had a defective battery. They could have really taken advantage of our situation but they didn't, they were wonderful. We had the car back within a few hours and we feel their labor charge was very reasonable. We definately recommend this repair shop.

llg123 replies...

Disregard this review. Not taking advantage of someone for a battery replacement does not equal good service. Shanels, battery replacement is not really an auto repair. If you need significant work done, like a transmission repair, this place WILL take advantage of you.