We appologize for the inconvenience. When we present a treatment plan to a patient it is explained that your costs are estimated based on your insurance coverage. Included in our new patient forms is a financial agreement stating that we estimate all charges to the best of our ability, which all patients are asked to sign. There are so many types of policies, with various clauses involved it is next to impossible to know exactly how any insurance company will pay on a claim. We take pride in keeping our patients informed of all aspects of their treatment.