I had exactly the same experience as crazyukrainian today at this carwash. I am unfamiliar with this type of car wash as well and the individual supposedly guiding me in was extremely rude. There is no need to yell at customers. We are your bread and butter--treating customers this way is extremely stupid. I can safely say that I will never return here or recommend another person to this car wash. Disgusting is all I can say. Stay away.