Rating: 1

mgmbmwm Price's Appliance Repair

Friendly repairman and the work was done quickly, BUT BUT BUT...Price's charges an extra $55 "trip fee"! So if they have to come to your home to repair your appliance, they're going to tack on an automatic extra $55. Given that most of the appliance repairs are on things like refrigerators, dishwashers, washers and dryers, taking the appliance to their shop is hardly an option. I feel pretty ripped off. So they got that extra $55 out of me once...but they won't get it again. Hope it was worth it. They got a one-time customer instead of a repeat customer.

pricesappliance replies...

I'm sorry that you didn't understand our charges. The $55 "trip fee" is not automatically "tacked on". The trip charge is $55 and INCLUDES the first 30 minutes in your home. It is only charged one time per appliance repair job. If the repair takes longer than 30 minutes OR if the repair person has to return to your home a second time you are not charged the $55 again, but do pay an hourly rate (broken into half hours). We are very upfront about our charges and try to explain them the best we can, but sometimes people don't understand. Check around-- the industry is really the same everywhere. It would have been nice of you to phone us to discuss this before posting a negative review about something you don't understand. We have been servicing Lawrence and the surrounding area for over 35 years. We did get this far by "ripping people off".

applianceman replies...

Had you called my company, It would have been $89.00 for me to show up plus $37.50 per 15 min increment that the job takes plus parts. That's a fair and common rate here in Florida. We also have NO shortage of people like you either......"I want everything for as close to free as possible"! Not everyone punches a clock and gets a check every Friday. Running a business is expensive and time consuming! Which is why when I clock somebody over the head with a $350 repair bill, I don't feel even the slightest bit of regret. Want it done cheap? Do It yourself!