Usually I don't have bad things to say about places. I understand that jobs are harder in the back than they appear to the customers. That being said, my past two experiences with Montana Mike's haven't been good. The first time, I was dining in with my family and my sister's shrimp was cold when she got it while my steak, which I asked for medium well, had to be sent back at least twice to get cooked properly and by the time I got it, it was way too tough to be consumed. However, the manager and waitress offered us free desserts. The second time, I asked for a well done steak again. It was completely rare. I personally find no reason for something like that to happen twice in a row. The customer service has been good, but the food quality needs to improve drastically.