Westside 66 and Car Wash
Hours are listed as 7-10 p.m. Called around 5 p.m. and asked about a jump start--a service LISTED PROMINENTLY on their website with a price of $35. Person told me I'd have to speak to J (some name) in the morning. I called at 8 a.m. the next morning and was told "we can't spare anyone." LOUSY LOUSY service. Can't believe all the good hype on this place. If they weren't going to do it they could have had the courtesy to tell me the day before. Can't believe they got the best of anything for any year. Maybe they had good service 5 years ago, but no longer.
Called Hillcrest Wrecking ($5 more) and they were extremely nice, professional and came to help me within 40 minutes.
This is the 2nd time I have called Westside 66 and both times I got zero help (previously was told they couldn't help me with a brake light out for 4 days--despite, again, their reviews and website's touting of superior customer service and a long list of services offered).
We have MARVELLED at this place for years. The poster who said such (superb and honest!) mechanics cannot be found anymore expressed an opinion we, too, have voiced many times upon returning home from yet another honest Westside 66 assessment of a mechanical problem, usually followed by a correction that was low cost (and no doubt far below the cost charged by any other place). At one point, after taking me car in for an appointment, I was told I did not need that tune-up, based on when the vehicle had last been checked at Westside; I happily took the car back home. A few years later (2012), after badly chewed wires led to mechanical failure--and the discovery of a huge rodent nest beneath the hood of the vehicle--someone on the crew not only cleaned out the whole mess, but also rigged up a beautifully crafted architecture of poison blocks to surround the engine in a manner that obviously took significant time. The charge? Negligible. Once again, an always-cheerful Richard carefully explained the entire situation, along with advice on avoiding such problems in the future.
While recently contemplating a move from Lawrence, I (half-seriously) stated we simply cannot move ("We'll never find another Richard of Westside 66!").
He's the most honest mechanic in town. You don't find mechanics like this any more. My car wouldn't start. The owner drove to my house to see what the problem was so I wouldn't have to pay for an unnecessary tow. Another time, I left my car with him for a repair. I didn't have a ride home, so he gave me a ride. I had a problem with my car recently after it had been fixed. They went out of their way to take care of it at no extra charge, including towing my car back to their shop! They're always honest, fair & stand behind their work. They're the most trustworthy shop in town. Look nowhere else.