On a scale of 1 to 10, I can't even offer them a 1. Customer service was terrible. Installation was shoddy. They mis-cut my ceiling and didn't offer to fix it; I had to go back to the store and demand they fix it. As a result, now roof leaks and there's waterspots on my ceiling. Installer was rude and tried to intimidate me. They were a no-show first scheduled day of install so I lost a days wages for nothing. In an effort to get the project going, I accepted a damaged floor pad ember protector, and everything went wrong from there. I do not recommend this company at all!
Beware of Kathy the manager. Worst customer service I have ever had in my life!!! She is not friendly or knowledgeable about the products she sells. Please save your time and money. I can't comment on the rest of the sales associates in this store, but if they are managed by Kathy I would be cautious!