My wife and I had dinner there on Valentine's evening. Although we had to wait about 15 minutes for a table, even with a reservation, the wait was worth it. The food was excellent, and our server was attentive, but not bothersome. The restaurant has an old Italian feel to it, that we both enjoyed. We are from out of town, but when in Lawrence, and we want some Italian fare, we will defenitely visit this restaurant again.
I wanted to order a dish for a catered event. The person who answered the phone wouldn't even talk to me, but said I needed to call on another day at a specific time. That time didn't work for me so I'm trying another place. really bad customer service.
I've had several good experiences at Paisano's, but my graduation dinner with my family changed my perception of this restaurant. Our group of 5 showed up at 8:08pm for the 8pm reservation I had made two days earlier, only to find out that they did not have the reservation in their books. The hostess assured us we would be the next table seated, so we sat at a high-top table in the bar area about 10-feet away from the hostess stand. For the next 20 minutes, we watched several large groups be seated. My mom asked about the status of our table and the hostess explained to us that the kitchen was backed up so they couldn't seat anyone. About 30 minutes after that (after every other group had been shown to their tables) I went up to remind them of the situation, and we were promptly seated. Our waitress was extremely apologetic and took great care of us, but by the time our food came out we were one of two tables on our side of the restaurant and the music had been turned off. Everyone enjoyed their food, but we hurried out since the staff was clearly ready to call it a night. It put a damper on a very special day and made me think twice about calling this a quality restaurant.
My husband and I are regulars at Paisanos. We have many favorite dishes and have never had a bad experience there. We especially enjoy the marco pollo and lasagna. The salad and bread sticks are excellent. We have had several family/friends get togethers in one of their banquet rooms and everyone enjoyed the food and service. Paisano's is a great place to go for great food, great service and a great atmosphere for conversation! P.S. They make an awesome don capriana and leaning tower!
Never again... The atmosphere is just adiquate, my vodka martini was so watered down I could hardly tell there was any vodka in it. The salad consisted of wet lettuce with a few olives, a few strands of shredded purple cabbage and a sprinkle of soggy crutons with barely a drizzle of dressing, and the only redeeming quality of the bread was it was warm. The service was extremely slow, so much so that two members of my party complained, resluting with only slightly better service. I can't personally comment on the food as I had to leave before it arrived, well over an hour after arriving at my table, but the comments concerning the other three dishes orded by the remainder of the party indicated that the food was mediocre, undercooked, or too salty. I know I am a minority, but Italian is not my favorite cuisine, therefore I am hard to impress. Considering the rest of my experience, I am sure I would have been equally disappointed.
Until dining there last night I would have agreed with ChootemLiz. But for some reason chef feels that double breading the veal parmigiana somehow improves the dish. It does not. A 1/2 inch thick coating of breading only served to hide the flavor of the veal. I'll definitely not order the parmigiana again if it is prepared in that fashion.
I can't believe Paisano's doesn't have any reviews listed and they're a legend in Lawrence! The best italian restaurant in town. The calamari is the best I've ever had! I love so many of their dishes if I had to list them it would be the whole menu.