Jiffy Lube 785-838-3130
2415 Iowa St, Lawrence, KS 66046 Opens Monday at 9 a.m.
Bait and Switched
I received a coupon for $18 off and went into the shop for an oil change a week after getting the coupon in the mail. (I have gone to this location in the past, used coupons and had no issues.) Once Eugene calls me up to do the usual review of the air filter, battery he tells me they have new pricing and can only take $10 off and that my coupon is 'old'. The expiration date is 2 months in the future to which he says "I know, but the coupon is old. Best I can do is $10 off." I tell him $18 off is what I expected to get. He says okay, no problem, sir. I do not get the rest of the spiel about air filter, battery power, lights or tire pressure. Some how that fact that I expected to use the coupon that they sent really ticked him off so he decided to basically give me the silent treatment. After paying and telling him to have a nice day, he had no response. Strange that a grown man would be so butt hurt about using a coupon... My hope at this point is that he did nothing to intentionally harm my vehicle out of some strange bit of spite he seemed to have...
I will not be returning as this shady tactic of sending out coupons and then claiming they are old greatly outweighs the convenience of the longer hours. I will just make time to take my cars to Jake's or anywhere else.
This store is near Dillions on 23rd street. Make it just up the road to 24th and Iowa location (near Firestone). Gene is the friendliest manager around, and he goes out of his way to make sure you get coupons applied to checkout if you ask for the best deal he can offer. They haven't let me down as far as service provided, just make sure you can pay and you won't have the drama kaw7987 had.
I would give no stars if I could. I came to this Jiffy Lube location last Friday for an oil change. They called when servicing my car to attempting to up-sale the service stating my anti-freeze read as "deemed unsafe". I've done some research to find no information on coolant ever being unsafe. I find this particularly odd because my radiator was just replaced with all new fluid only a month ago. During this phone call I first noticed the severe problem with their phone system. During the whole conversation there was a clicking problem that made it extremely hard to communicate. I When I came to pick up my car they informed me that their credit card machine was down. They admitted to me they should have informed me when I arrived that I would need another source for payment. I didn't have one- and explained I had an appointment that I needed to get to so they allowed me to take my car without payment with promise I'd return before they closed at 7. It was 5 then. They called me literally every three-five minutes from the time I left until 6:30 when I was done with my appointment and was able to answer. Apparently their machine had begin working so I paid by phone. The person I talked to had just finished telling me how his supervisor was "coming down" on him for having so many open tickets. I told him I realized the problem with the machine was out of his control but I didn't feel like they were dealing with it in a professional way and I wanted to speak to his manager. He then told me HE was the manager. I expressed my complaints to him, including their phone problem, calmly and he said "God, girl! I don't need you yelling at me. I already have all of these people threatening to kick my ass. I'll be contacting the police department to deal with you." I asked him his reasoning for contacting the police after I had already paid for a $65 oil change (I've never had to pay this much for an oil change before by the way. I don't even know what services I was paying for as they wouldn't print out a ticket for me while I was there.) I told him I felt that it was my responsibility as a customer to let the manager know when I'm not happy with their service. He barely apologized for the inconveniences. Mostly made excesses. He apparently never called the police as he threatened. I'm not sure what they could do anyway. He did offer me coupons I'll never use- as I'll never return to this jiffy lube again. Save yourself a huge headache and stay away from this place!