After checking out a couple national chains, my partner and I went to Hurst because we wanted to check out an option to buy her engagement ring locally. We are from the deep south, not Kansas, but in our two years in Lawrence, the town has been great and we try to support the local businesses whenever possible and whenever it is economically feasible. Going to Hurst was a GREAT decision. Marcus walked us through every step of the process, from bringing in additional diamonds, to educating us about the differences between them, staying within our price range, how to insure the ring if we desired, discussing the guild of local diamond retailers to which they belong in case anything happens to our ring while we are out of the area, and he even helped me with financing the ring on my very meager graduate student stipend--all the things that were not present in our visits to the national chains. In all, I think we made four visits to Hurst, and a couple phone calls to the store, and each time, Marcus, as well as the entire staff, was incredibly hospitable and helpful. We could not have asked for more and we recommend Hurst Fine Diamonds highly. We will be back in the spring to purchase our wedding bands, and not because they are local, but because Marcus, the staff, and the product we received were all outstanding. Whether we stay in the area or move to a different part of the country, we will come back to Lawrence to meet with Marcus and his family every time there is a diamond purchase in our future. Shop local, and definitely shop at Hurst.
ATTENTION EVERYONE!!! DO NOT!!! I REPEAT """"DO NOT!!!"""" EVER SHOP AT HURST FINE DIAMONDS!!! THEY WILL RIP YOU OFF! THEY WILL TREAT LIKE CRAP!!! IF YOU HAVE JEWELRY WORKED ON THEY WILL DO A HORRIBLE JOB THEN WHEN COMPLAIN TO THE MANAGEMENT THEY WILL TREAT YOU LIKE AN IDOIT!! ALSO WHEN YOU WANT A REFUND ON THE CRAPPY WORK THEY DID THEY TREAT YOU EVEN WORSE! AND THE EMPLOYEES ARE SOOO RUDE TO YOU! THE EMPLOYEES WOULD RATHER WATCH THEIR TV SHOWS ON THEIR COMPUTERS THAN HELP THE CUSTOMERS!!! SO IF YOU WOULD LIKE TO BE RIPPED OFF, TREATED LIKE CRAP, AND NOT BE TAKEN CARE OF AS A CUSTOMER, THEN BY ALL MEANS FELL FREEE TO SHOP AT HURST DIAMONDS IN THE COLUMBIA MALL OR IN LAWRENCE, KS! ALSO THE OWNER OF THESE STORES IS AN ARROGANT AND RUDE PERSON! (HIS EXACT WORDS WHEN HE DESCRIBED HIMSELF)!! I WILL NOT EVEN RATE THEM! THEIR CUSTOMER SERVICE WAS ABSOLUTELY HORRIBLE!!! I HAD MY ENGAGEMENT RING AND WEDDING BAND RESIZED AND HAD THE DIAMOND UPGRADED... THE RINGS THEY GAVE ME BACK WERE NOT FINISHED, YOU CAN SEE WHERE THEY CUT THE METAL AND SODER IT BACK TOGETHER! THE PRONGS ON THE DIAMOND NEST WERE DENTED AND CROOKED! AND NOT ONCE DID ANYBODY SAY "I'M SORRY!"
I love my bridal set from Hurst Fine Diamonds! My fiancé drove all the way to Lawrence from Missouri just two days before proposing to me on Valentine’s Day. He arrived there later in the evening, but staff was so nice and willing to help him. My fiancé had an idea of what he wanted to get me and the staff made sure to help him find exactly what he was looking for. Hurst Fine Diamonds has kept in contact with me since and are always asking about my ring and what they can do to keep it looking brand new. They have invited me to join their Facebook and Pinterest page, and they also send me information on all their jewelry. I get updates often about all the great prices and I love that after all these months they still reach out to me and try to give me the best deals with jewelry.
Several Christmas' ago, I went to Hurst Fine Diamonds in Lawrence looking for a gift for my mom. They suggested a Pandora bracelet and charms. I took their advice, and my mom loved the gift. Since then, I've been going back every Christmas to buy charms that she can add to her bracelet. When I found out Hurst was having their annual Pandora event I called and told them I couldn't make it because I lived in Kansas City. They told me if I wanted, I could order my charms over the phone and they'd set aside a bracelet for me that I could pick up anytime along with my charms. I really appreciated their willingness to work with me so that I could get a great deal. I always try to support small businesses when I can because of their efforts to make customers feel appreciated. Also, I've referred several of my friends and family to the store. And, they've bought everything from watches to bridal sets, and always been 100% satisfied.
I don't even want to give this awful store any stars. HORRIBLE PLACE TO SHOP FOR AND BUY JEWELRY! Bad customer service, bad repairs and bad products. My husband purchased my engagement ring there about over year ago and within a month all the diamonds had fallen out of the band. After three separate and poor repairs (bad soldering, replacing lost diamonds with diamonds of different size, cut and clarity), that resulted in me not having my engagement ring for months, we asked for our money back. After meeting with the owner of the store multiple times he refused - he would only give us a brand new version of the same ring from the same manufacturer. Why would I want the same ring that broke before? How do I know it won't break again? I certainly didn't trust their ability to repair the ring if it did in fact break. The owner kept blaming it on the manufacturer and refused to stand behind the products he stocks his store with. Well, if the manufacturer is so bad then why do you carry their products at all? It all came down to BAD customer service but ultimately BAD products. I was so disappointed. Luckily, they eventually gave us a little bit of our money back (but certainly not all) and we saved up more and bought a new ring somewhere else that we're much happier with. This place is trash. This place is awful. This place should close. I'm going to report them to the BBB and I hope no one ever goes there again. DON'T WASTE YOUR TIME AND MONEY. Don't go to Hurst Fine Diamonds.