Called three times during a weeknight at 8pm to ask a question and no one answered the phone. You can't tell me this is a busy time of day. I understand taking care of customers in the store but how hard is it to answer and say please hold. The phone call saved us a trip across town.
The one and only time I've been here the line for the drive thru was out on to 23rd St. I went in and there seemed to be confusion and lack of leadership. I stood at the counter for a minute or two before anyone acknowledged me. The donut's were not worth the hassle of getting in and out of the store and there was a lack of friendly service. Munchers is my donut shop of choice...good thing I'm not a coffee drinker.