Wow, I've been taking our cars (5) to Bob's Import Service for over 25 years & have never had a problem. I will continue to use them and tell others to do so. They have been more than customer service oriented by coming to our house to get a car going, so I did not have to pay a tow. They have driven a car to the airport & left it for me when I got home. They are the best mechanic service in town in my books!