My husband and I just bought our first home. We called McKinney not knowing anything about home inspections and what they consisted of. When I called to schedule, I spoke with Pat. He was extremely nice on the phone and worked with me to find a date and time to meet them at our new home. Pat and Joe arrived at the appointment early and were very patient with all of the questions that we had for them. Joe's knowledge and customer service skills absolutely blew me away. He took extra time to show us how to use the different appliances in our house, and what to do if certain scenarios were to arrive down the road. I really feel as if they went the extra mile to make us feel comfortable and informed with the entire experience. I highly, HIGHLY recommend these guys.