I had never had a facial before. I have to admit, I was a little scared. I have never been one to really care for my skin. That was probably a mistake...but one I am correcting now. Liz Black is incredibly sweet and made me feel so comfortable. She is very personable, but also very professional. The facial itself was a wonderful experience. I never knew I could relax that much just with treatment of my face. Of course, at the end, I did get a hand and arm massage, which was also fantastic. After the facial, my skin felt quite strange...but in a very good way. Like all of the bad was gently removed. She gave me a sample of a face cleanser that has turned into one of my new favorite things. When I was out of the sample, I immediately purchased a bottle. I have noticed a huge difference in just under a few weeks. Probably a combo of the facial and the cleanser. I have now scheduled regular facials with Liz.