First Med Family & Walk-in Care
I have been a patient at FirstMed for a couple years now, and have nothing but positive praise for my treatment as a patient. The medical staff at FirstMed was able to cure me of a terrible intestinal infection, and I am so grateful that they listened to me when other physicians wrote off my symptoms as something more minor. Without their help I likely would have ended up hospitalized. During my treatment, they constantly called to check in on me, and made sure that I was seen promptly. I will never go to another physician in town.
I am very impressed by the team at First Med. I was recently in with my son after I was unable to get in to see my regular pediatrican (they didn't have any appts for over a month). We walked in late one afternoon and were seen almost immediately, even without an appt! The front desk staff was quick and polite and everyone was very friendly. I felt that all my questions were addressed in depth and the doctor took his time to examine my child and asked alot of questions about his overall health, He let me know what my options were for treatment and was helpful in explaining the medications and follow up care. It was the best experience I have had in a long time at a doctors office and we will definitely be back.
I believe the receptionists here could definitely improve on their communication skills and professionalism. As the first reviewer states above, they should not be making insulting judgments about people's ability to pay for services. Even if customers really cannot afford to pay, they do not deserve to be negatively judged. Likely I'm better educated than the receptionists/office personnel dealing with me, yet I was patronizingly treated like someone with zero healthcare savvy when I was actually exercising a smart choice by doing my best to avoid high emergency room costs for a non-urgent injury.
The receptionists should ask you how you plan to pay your medical charges ahead of time if you phone for an appointment to avoid unnecessary waiting and office delays. Also, they should ensure they do not share your private health and financial information with the entire waiting room. This outfit seems to provide a clear illustration of the failings of our for-profit health system.
I recently had a horrible experience at First Med. I felt that based on the fact that I didn't have any health insurance, I was judged and not treated like a patient that may have had insurance. Hart who is listed as an ARNP, treated me as if I was only there for some sort of pain medication, when all I really wanted was an antibiotic for my swollen glands. He didn't ask what was wrong with me, he just read it off the sheet and started off by asking me what I could afford. I had the means to pay for the visit and any tests, but he was very short and at first didn't listen.
Once I explained that I have chronic kidney stones and stated that I have been to a neurologist, he began to listen (kidney stones and swollen glans was the reason for my visit). He debated whether or not to give me any sort of antibiotic and then proceeded to tell me he would prescribe me something that may or may not help. Is this how First Med treats all their patients w/out insurance?
I have friends that go to First Med and have never had a bad experience. I am very upset and disappointed and don't think anyone should be treated that way.
Great customer service through the entire process! I had been sick for over a week after visiting my "normal" doctor. It was the weekend and I used the walk in service here, and was treated very kindly, quickly, and efficiently! Not only did they run different tests, but found the main issue and others that had arisen from not being diagnosed correctly the first time, and after only a day of the prescribed medications I felt better. I will never go anywhere else.