Dale & Ron's Auto Service, Inc.
I genuinely feel I didn't matter to them at all. I explained the issues that I felt my car had to Rick and once he checked it out for himself he quoted me about 1K dollars of repairs. I informed him of the things that I wanted them to repair now and the other issues I would worry about later. He informed me that that was not something that they were going to do and told me that I should just come and pick up my car as soon as possible. I felt like as soon as I said I only wanted certain things fixed, his entire attitude changed. They made me feel like they were only after money and weren't sensitive to my situation at all. I work in customer service daily and that truly wasn't a way any business should make a customer feel. Upon initial contact, Rick informed me that I wouldn't be charged anything until they got back to me with the repairs needed and until I agreed to have them fixed. Well turns out that was false. After he told me to pick up my car, and this is my opinion mind you, I felt like he just wanted to get some money from me. He charged me $70 because he said that they spent a lot of time figuring out what was wrong with my car. I was upset because we had a verbal agreement that informing me of the issues my car had was not something they would charge me for. He said that to me on multiple occasions so I was very confused obviously. And if I paid for him to tell me what was wrong with my car, I would have at least expected that he would have done so but he didn't. All in all, if you have an old car and a limited budget I suggest you not go their. As to their quality of services, I can't comment on because they didn't/wouldn't fix anything. So I took my car to Lawrence Automotive Diagnostics and got the repairs I needed. My car has been doing just fine ever since.
What lousy customer service they have!!
Being new to Lawrence, I was unsure on who to go to for auto places. After calling everyone about quotes for a strut replacement & alignment, Dale & Ron's price was $200 lower than all 5 places that I called. They were able to finish the job no problem.
A few weeks later, my car wouldn't start, and I had it towed there. They were able to find out the problem, and quote me a price ($313) on fixing the steering column. They actually called back the next day to give me progress on the vehicle -and let me know they found a part that is much cheaper than replacing the whole column and my bill will be lower ($158). Great service - I would recommend them to anyone. As anyone would be, I was nervous to try a mechanic in a new town fearing I would be over-charged. I was pleasantly surprised on how efficient, and cost effective these guys are!