bcghawk

Reviews

Rating: 1

bcghawk Famous Dave's Bar-B-Que

Was really excited to find famous dave's had made it to lawrence, when I arrived I was given a booth with no server, after about 15 minutes of waiting, I was told that the best way to get service was to sit at the bar because there where no servers for the table I was sitting at, I went to the bar where my service WAS quick as there where about 5 server/bartenders. Unfortunately I was given utensils that had been used by a previous patron, as it was missing a fork and had barbecue sauce all over the napkin. I had to raise my hand to get the attention of a server five feet away from me to get utensils that had a fork. There were a few small apologies for seating me without a server and for not having fresh utensils, but there was no offer to comp, say, a drink, or give a small discount for the inconvenience which was frustrating because the woman next to me apparently was getting a full meal on the house from the manager. This all should be expected I guess as lawrence has kind of become synonymous with poor customer service. I undertipped and left. To bad too. I'm a big fan of famous dave's food.

Famousdavesgm replies...

We are very sorry to hear about your poor service in our establishment right after the opening and we are sorry that it has taken so long for a response to your comments. We have been experiencing some difficulties with our web browser and are currently working with LJ World to correct the issues. I would like to encourage you to come back in and try us again now that we have been open for a few months. We have been working very hard to iron out the kinks and make Famous Dave's a place everyone in Lawrence can enjoy. Please feel free to contact me anytime at 785-830-8409. I would be more than happy to compensate you with a free visit on us. We most definitely appreciate your feedback and hope to hear from you soon.