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Price's Appliance Repair

Rating: 5

boston Price's Appliance Repair

I too have used Prices several time. The first time they came out was because my freezer stopped working. He didn't have to do or order anything- he just advised us on the course of action we should take. We were charged the $55 visit/diagnosis fee, which I think is fair, as his time and advice shouldn't be free. I didn't know what the charge would be- I didn't ask- but he told us at that time that if the course of action we were instructed to take did not work, he would come out again (I think the time limit was 90 days- plenty of time to see if the "fix" worked) and there would be no fee on the second visit. I think that an initial fee should be assumed. I have recently had them out again for another appliance, and he has never been anything but professional and helpful. Assuming the second repair remains repaired- and I have confidence that it will, I would not hesitate to have them out again.

Rating: 1

mgmbmwm Price's Appliance Repair

Friendly repairman and the work was done quickly, BUT BUT BUT...Price's charges an extra $55 "trip fee"! So if they have to come to your home to repair your appliance, they're going to tack on an automatic extra $55. Given that most of the appliance repairs are on things like refrigerators, dishwashers, washers and dryers, taking the appliance to their shop is hardly an option. I feel pretty ripped off. So they got that extra $55 out of me once...but they won't get it again. Hope it was worth it. They got a one-time customer instead of a repeat customer.

pricesappliance replies...

I'm sorry that you didn't understand our charges. The $55 "trip fee" is not automatically "tacked on". The trip charge is $55 and INCLUDES the first 30 minutes in your home. It is only charged one time per appliance repair job. If the repair takes longer than 30 minutes OR if the repair person has to return to your home a second time you are not charged the $55 again, but do pay an hourly rate (broken into half hours). We are very upfront about our charges and try to explain them the best we can, but sometimes people don't understand. Check around-- the industry is really the same everywhere. It would have been nice of you to phone us to discuss this before posting a negative review about something you don't understand. We have been servicing Lawrence and the surrounding area for over 35 years. We did get this far by "ripping people off".

Rating: 1

ceesquare Price's Appliance Repair

Repairman said he fixed it, but he didn't. Had to have it replaced. Uncaring attitude as well.

Rating: 5

Pamela Shanks Price's Appliance Repair

I always call Price's when I need an appliance repair. I estimate I have used them 5+ times over the years for dishwasher and washer/dryer issues. I have found them to be professional, on time and helpful. I would highly recommend them.