McDonald's of Lawrence
For being a new(ly renovated) restaurant, this McDonalds really does not have its act together. On several occasions they double-charged my debit card (swiped it twice) in the drive-thru for the same order. One day I ordered a #2 (quarter-pounder with cheese, medium fries, medium drink) in the drive-thru and they told me to pull ahead (!) to the parking stall marked "#1". I sat there and waited for fifteen minutes while they made the sandwich & fries and someone brought it out to me. When the order finally arrived there was no drink; the gentleman had to go back inside to make one.
The multiple lanes in the drive-thru are an ongoing source of frustration. Employees must watch TV monitors to know who orders what, and if they're not watching, there's a great chance you'll get someone else's order. You can also rest assured that the person who takes your order isn't the same person who confirms your order after you're done reciting it.
Anyway, back to life in parking stall #1. You're sitting there waiting, with no end in sight, while car after car zips past you on the right, narrowy missing your rear bumber/side panel and a head-on collision. Really, all that money invested in this new restaurant, and they couldn't put in a decent "wait-for-your-order" lane. The liability insurance premiums for the parking lot alone must be astronomical.
I have gone through the drive thru several times and they do screw up the order really bad. It will say 10 pc nugget w/ BBQ sauce and a double cheeseburger on the receipt on the bag, yet contain a french fry with chicken sandwich... One of the times I went inside and the guy who looked at the mistake was totally dumb founded and then could not effectively communicate to his employees as to what went wrong and had to correct it himself. Drive thru's are great until you have to go inside every time to get what you ordered fixed...
I have eaten at this newly renovated McDonalds twice since its re-opening in late September and they have screwed up my order three times. That's right - when I brought one of their mistakes to their attention they attempted to fix it and screwed it up again. I don't care how nice the decor is inside, I will not be eating at this McDonalds anymore.