Jack Ellena Honda
Just leased a Honda Accord from these guys. Our sales rep Michael Ramos was EXTREMLY helpful without being pushy. He went above and beyond to ensure we got the vehicle we wanted. Sales manager Coop was informative and helped us find a car that fit our budget. Finally, Cheng wrapped it up nice and neat with his friendliness as we were signing all the documents to finalize the deal. As someone mentioned previously, I left without the urge to shower all the stereotypical sleazy sales experience off.
Jack Ellena Honda stands behind their product. We had a problem with our transaction about 10 months after our purchase. Even though they didn't do anything illegal during the transaction, they presented us with an upfront and fair remedy to our situation. They agreed to purchase the vehicle back from us, and I would recommend them to anyone who is in the market to purchase a vehicle. John, the owner, is an outstanding person and businessman. He personally corresponded with us during our problem, and presented a fair buyout option. I will, if they want to do business with us in the future, shop there again. I am very impressed with their customer service, and I would be confident that anyone who shops at their store will receive a fair deal. We can't forget, they are not in business to break even. They are a business to make money, as well they should be! That's what keeps capitalism alive and our country's economy growing. These people are fair and honest. Just do a minimal amount of research on your purchase, and you will come out smelling like a rose. They are good home town people, and I hope our previous transaction wont tarnish any future dealings I hope to have down the road. Thanks to John, Coop and the rest for your understanding and over the top customer care. Good people are hard to find nowadays, and I believe we've found it here, with Jack Ellena Honda!
Never buy from this dealer. Purchased a "certified pre-owned" Odyssey from this dealer, expecting a safe vehicle that had been thoroughly inspected. Instead, 5 months later, we were in an accident with one of our children secured in a car seat in the driver's side second row captain's seat. Upon impact with the other vehicle, both captain's seats came completely detached from the floor of the vehicle. Our 3-year old's face slammed into the driver's seat and he had lacerations on his face and bruising on his body. We had never taken the seats out before - ever. The body shop said the seats appeared to have never been installed correctly.
Attempts to resolve with the dealer have not even been taken seriously. We are lucky our son wasn't seriously injured or killed. Buy from a dealer that cares about more than just collecting your money. And be vary wary of Honda's certification process. Apparently dealer's inspections are far from complete.
Monty and Coop at Jack Ellena Honda moved mountains for me in order to get me into a new car. I did not feel like I needed to take a shower after leaving there like I have in the past when buying cars. I was sent to Jack Ellena Honda, and Coop in particular, by a family friend and they did not disappoint. I never dreamed I could get into a brand new Honda on my budget. They took very good care of me and I did not feel rushed or overly pressured. Thank you, Jack Ellena Honda!