Back to business profile

Jack Ellena Honda

Rating: 5

cheriiebutterfly06 Jack Ellena Honda

Just leased a Honda Accord from these guys. Our sales rep Michael Ramos was EXTREMLY helpful without being pushy. He went above and beyond to ensure we got the vehicle we wanted. Sales manager Coop was informative and helped us find a car that fit our budget. Finally, Cheng wrapped it up nice and neat with his friendliness as we were signing all the documents to finalize the deal. As someone mentioned previously, I left without the urge to shower all the stereotypical sleazy sales experience off.

Rating: 5

Oksana Jack Ellena Honda

Jack Ellena Honda stands behind their product. We had a problem with our transaction about 10 months after our purchase. Even though they didn't do anything illegal during the transaction, they presented us with an upfront and fair remedy to our situation. They agreed to purchase the vehicle back from us, and I would recommend them to anyone who is in the market to purchase a vehicle. John, the owner, is an outstanding person and businessman. He personally corresponded with us during our problem, and presented a fair buyout option. I will, if they want to do business with us in the future, shop there again. I am very impressed with their customer service, and I would be confident that anyone who shops at their store will receive a fair deal. We can't forget, they are not in business to break even. They are a business to make money, as well they should be! That's what keeps capitalism alive and our country's economy growing. These people are fair and honest. Just do a minimal amount of research on your purchase, and you will come out smelling like a rose. They are good home town people, and I hope our previous transaction wont tarnish any future dealings I hope to have down the road. Thanks to John, Coop and the rest for your understanding and over the top customer care. Good people are hard to find nowadays, and I believe we've found it here, with Jack Ellena Honda!

JackEllenaHonda replies...

I must apologize upfront for the length of our response but feel that it is warranted due the omitted facts and misinformation the above review contains.
First these customers were presented with a Carfax vehicle history report on their vehicle at time of it was purchased. The first page of the report, at the very top of the page, clearly shows both the accident and the air bag deployment along with a yellow caution triangle next to them. Both he and his wife signed the first page as well as initialing every other page of the report. They have taken the position is that no one told them the importance of this report but the fact that they were asked to initial every page indicates that it wasn’t just a rushed through, sign here type of document. So I think it’s obvious we did not try to hide anything and made them well aware of the vehicles previous damage
Secondly, the current value of their vehicle is less about a previous accident and more about market conditions. A quick check on websites such as Kelley Blue Book (,, and many others indicate that the average trade-in value of a 2009 Honda Civic hybrid with 52,000 miles in this area ranges from about $8,600 to $9,600. That fact that the vehicle has been in an accident does affect the value but certainly not by 50%.
When I met with these Customers they indicated that what they were really trying to accomplish was to get onto a larger vehicle and shorten the term of their payments. We showed them two solutions, similar to vehicles they were shown at other dealers. In both cases we offered to discount the vehicles from an already competitively market price and give them $12,000 for their current vehicle which is significantly more than its current market value. Unfortunately, we were unable to meet the strict payment budget and shorter term they were wanting.
As they stated in their revue they the car has performed well but simply want to move to a larger vehicle. In fact they have driven the car for over ten months an over 12,000 miles.
Finally, even though we feel we have been honest and upfront with this customer through this whole process, in an effort to maintain good customer relations, we have extended an offer to purchase the vehicle from them for $12,000, which again is significantly above its current market value.

Rating: 1

scottoz Jack Ellena Honda

Never buy from this dealer. Purchased a "certified pre-owned" Odyssey from this dealer, expecting a safe vehicle that had been thoroughly inspected. Instead, 5 months later, we were in an accident with one of our children secured in a car seat in the driver's side second row captain's seat. Upon impact with the other vehicle, both captain's seats came completely detached from the floor of the vehicle. Our 3-year old's face slammed into the driver's seat and he had lacerations on his face and bruising on his body. We had never taken the seats out before - ever. The body shop said the seats appeared to have never been installed correctly.

Attempts to resolve with the dealer have not even been taken seriously. We are lucky our son wasn't seriously injured or killed. Buy from a dealer that cares about more than just collecting your money. And be vary wary of Honda's certification process. Apparently dealer's inspections are far from complete.

Oksana replies...

I speak as an uninterested third party here. We had a problem due to our own ignorance, and they still worked with us to make it right. I would recommend contacting them to try to come to some sort of resolution.

Rating: 5

jmb9357 Jack Ellena Honda

Monty and Coop at Jack Ellena Honda moved mountains for me in order to get me into a new car. I did not feel like I needed to take a shower after leaving there like I have in the past when buying cars. I was sent to Jack Ellena Honda, and Coop in particular, by a family friend and they did not disappoint. I never dreamed I could get into a brand new Honda on my budget. They took very good care of me and I did not feel rushed or overly pressured. Thank you, Jack Ellena Honda!